FAQ'S

Sizing

Our crops and tights are pretty true to size so you should be able to choose your normal size.

Our T-Shirts do fit a bit small at the moment so if you like a loose fit we suggest sizing up 1 or even 2 sizes. We will look to rectify this in future drops.

As all bodies are different please check out our size chart on each page which measurements to give you a thorough overview of our sizing.

Payments

The website defaults to New Zealand Dollars, however you can change it to certain other currencies with the drop down menu in the footer.

Yes! We offer Laybuy to our New Zealand and Australian customers. Find out more about Laybuy here!

Yes! We currently offer Afterpay to you New Zealand customers. We are working on setting this up for our Australian and Canadian customers also so this should be available soon. Find out more about Afterpay here

Orders + Shipping

Please send an email to hello@embraceactive.com adding URGENT to the subject and state your order details. It is important you do this quickly as our orders prior to 2pm are fulfilled on the same day so there is no guarantee of cancelling. We can only accept cancellation via email so please do not try and contact via other methods for this.

You can wait for the order to arrive and submit an exchange/return request to hello@embraceactive.com prior to sending it back to us. Once we receive your return, we will process it. Alternatively, you can place a new order with the desired items and return the first order back to us for a refund.

We can process this via the two options above.

This could be in your junk folder. If you have checked there and still find it missing contact us and we can resend your shipping confirmation.

Please send an email to hello@embraceactive.com adding URGENT to the subject and provide the correct address in the body of the email. Due to the efficiency of our shipping team we cannot guarantee we get to this before the item has been shipped so please let us know as soon as you can.

We have same day fulfilment on orders before 2pm and next day on any orders after that. We are reliant on the very busy NZ and international courier system right now so you can expect slightly longer delivery times than normal in the lead up to Christmas and Embrace Active cannot guarantee delivery times. Normal delivery times are below:

New Zealand

North Island – 1-2 Days

South Island – 2-4 days

Australia

2-6 Days

Rest of the World

5-10 Days

Unfortunately we cannot offer free returns. You can send it from the local post office or a courier carrier’s website in the same bag we sent it to you in.  

Customs, Duty and Taxes

All orders are fulfilled from New Zealand. Some countries charge additional customs fees, import duty and taxes which sadly are out of our control. Your order total does not include these so please check your local customs website.

Anything Else?

Please email us at hello@embraceactive.com and we will endeavour to answer your question as soon as possible. As we are a small team please bear with us as it may take a day or two to get back to you.